Contact Us

You can report inappropriate behavior by clicking the "Report" button during any video chat, or by going to the user's profile and selecting "Report User." All reports are reviewed by our safety team within 24 hours. For urgent safety concerns, please use our emergency contact email.

First, try refreshing the page and checking your internet connection. If issues persist, clear your browser cache or try using a different browser. For persistent technical problems, contact our support team with details about your device, browser, and the specific issue you're experiencing.

You can delete your account by going to Settings > Account > Delete Account. Please note that this action is permanent and cannot be undone. All your data will be removed from our systems in accordance with our privacy policy. If you need help, contact our support team.

Teen Chat is designed for users aged 13 and above. Users between 13-17 should have parental consent. We implement age verification measures and regularly monitor for compliance. If you believe someone is underage, please report them immediately.

Standard inquiries receive responses within 24-48 hours. Urgent safety concerns are addressed within 1 hour. Technical issues are typically resolved within 24 hours. During peak times, response times may be slightly longer, but we strive to address all inquiries promptly.